Our Privacy Policy

DBCG takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

We are committed to keeping customer information confidential and used solely for the purpose of serving you better.

We will only use the information that we collect about you lawfully in accordance with the Act and this policy. In order for us to provide you with the best possible level of service, we sometimes need to gather certain information. This includes:

   Your name
    Email address
    Home address
    Delivery address
    Credit card details
    Phone number(s)
    Fax number(s)

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with the Douglas Bader Community Garden. It will help us alert you to new products, offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Protection and Security of Information

We endeavour to keep our information accurate and up to date. Alternatively, you can email us requesting that we update, modify or delete your account information.

Website Tracking

Like most websites, we use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your experience.

Sharing Information

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.

In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission.

Email Newsletters

As part of our customer service offering we provide an email newsletter service. This service brings to you details of monthly special offers and promotions as well as information about us.

If you wish to opt-out of this service, please email us.

What Are Cookies?

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return. If you do not want to use "cookies", most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal.

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